Once in the admin menu press 4 for instruction menu messages. From a phone that has a VM admin mailbox (usually the first digital phone on a new system) make a call to voicemail and log into that extensions mailbox, then dial 72 to access the system admin menu. NEC SL2100 Routing Mailbox Setup Recording Greetings for Routing Mailboxesīefore making these mailboxes live we should record the greetings for them. It is for a company directory and you don’t need it for this example, but I’ll cover setting it up in a later post as well. Also you may see I have a group mailbox 253 in this picture. I’m not going to go over setting up each dial action table, I’ll save that for another post. This way each routing mailbox can have its own set of buttons to define. Once that is done for each mailbox set the DAT (Dial Action Table) for 1, 2 or 3 to match the routing mailbox. Then set the routing type to call routing. For each new group mailbox set them to mailbox type routing, routing mailbox number 1 for 250 (Day), 2 for 251 (Night) and 3 for 252 (Holiday). It seems all group mailboxes defined like above just “appear” in the VM Basic Group form. Once you have that done, or even if you don’t do it, it won’t hurt anything, go to Voicemail, VM Basic Group. This gives you a clean slate to work with. To delete the 31XX group mailboxes in EasyEdit, go to Voicemail, VM Advanced, VM Group Setup and in all those mailboxes just clear out the extension, then save and upload. I had deleted all the group mailboxes the 2100 has by default to make it “cleaner” and more clear what was in use. This next step is optional, but if you have a defaulted system and look at the picture below your VM Basic Group will not look like mine. Where we always forwarded the virtuals to voicemail above this makes them our “Auto Attendant” mailboxes where we can record greetings as well as set where button presses go. Next we will add our new virtual extensions to the InMail as routing mailboxes. NEC SL2100 Virtual Extension Properties Set Up Routing Mailboxes for Virtual Extensions With all the steps outlined don’t forget to apply the changes in PCPro, then upload them when complete! PCPro does a good job of letting you know if you make changes that you did not apply, but not if you don’t upload them to the system when you are done. By default the VM pilot is 3999, but if not just look to the lower right on PCPro and it will show the pilot under InMail Service codes. Then set Call Forwarding Type to Call Forward All Calls and in the remaining fields for call forwarding put in the voicemail pilot number. Name this Day Ring, 251 as Night Ring, and 252 as Holiday Ring. Assuming a default system you should have virtuals starting at 250. In EasyEdit expand Extensions then highlight Virtual Extension Properties. It combines forms in a logical fashion so you don’t have to poke through the System Data or dig around in a PDF. Like all good SL2100 instructions we start with the brilliant EasyEdit in the NEC SL2100 PCPro program. This assumes a new system with System Data form 12-01 set up for Manual Night Mode Switching. There will be an attendant for day, for night and one for holidays in this example. In this post I’ll show how to set up virtual extensions to direct incoming calls to customer defined auto attendants. Setting up an NEC SL2100 to answer incoming calls with an auto attendant isn’t hard, but it does have a few steps.
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