![]() No time frame, but it will greatly improve a lot of the 10 year old code and modernize some of the threat analysis to get on par with the Windows agent. They’re also working on a ground up rewrite. The MacDev team is feverishly working on several fronts to get the performance issues resolved and stable. I would double check that this version is available to you in your console. I’m not sure which versions you’re referencing as the past few months have seen some issues crop up both with Catalina and BigSur (I have both and test all the time.) The latest version, 9.3.077 has many of these performance issues fixed. In a nutshell, yes the problem was/is fixed. (Yes, I work for Webroot and have for some time.) I have opened support tickets so many times that they all look the same, (broken record that does not address the actual I’m actually on the business side and use a Mac daily, so I have felt your pain. And please do not tell me to open a support ticket. Matter of fact I don’t want to go through it for another week if I can find a way to make this all work proper.Īny suggestions are much appreciated. I spend around $80 per year for this service, and lately I feel like I should be on the payroll because of all the work required to get what I’ve paid for.ĭoes anyone know if WR is actually going to address and repair this problem or should I start looking for a replacement? I don’t want to go through this for another year. I question whether or not I can actually trust this scan once I get it going, because the crazy process that is required to achieve such a mundane task that should be so very simple. Sometimes I have to repeat the process a time or two before it actually scan proper. Once the process it killed I can then restart the WR application, and it’s a 50/50 shot that it will actually scan. When it gets stuck I then go into activity monitor, find WR and Quit that process. Right now, the only way I’ve found to actually get WR to scan the macbook is to start the scan process manually. I have not spent allot of time researching security software because I’ve really wanted to keep WRSA as my primary, however it is getting to the point where I’m leaning towards cutting the strings. These are the type of issues, combined with the plague of stand alone microsoft issues that have nothing to do with WRSA, that drove me away from Windows OS in the first place, and now the only thing that is making my Macs undesirable. I’ve uninstalled and installed fresh disk image and whole 9 yards multiple times only to have the process seem fixed, then repeat the same series of problems then next day. ![]() ![]() Sometimes it wants me to enter my KC - which still has 200 days left on it - then once KC is entered it begins “Preparing for scan” which never progresses. Now I can’t power up a macbook without going through webroot chaos. For awhile things were great, seemed like the good ole days when WRSA would run in the background and I rarely had to look at it, but it was there and keeping everything nice and protected. It got so terrible on Windows that I completely did away with all my microsoft desktop computers in our home, (we had 7), and once webroot was able to be used on Mac we switched to Mac products & a few android products. Webroot® Legacy Products (2011 and Prior) 33Īs a yearly customer of webroot since the PrevX Edge Days, (Probably 10 or 11 years now), I have lost so much confidence in WR over the past couple of years.Webroot® SecureAnywhere™ - Antivirus for PC Gamers 553.Webroot® Security Awareness Training 55.Webroot® Business Endpoint Protection 1134.Webroot Mobile Security for Android 939.Webroot® Consumer/Business - for Macs 371.Webroot® SecureAnywhere™ - Complete 3828.Webroot® SecureAnywhere™ - Internet Security Plus 2468.Webroot® SecureAnywhere™ - Antivirus 6973.
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